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17 July 2017, 08:43 | Melanie Burgess
Ann Coulter Verified account @AnnCoulter
Delta fired back at conservative pundit Ann Coulter on Sunday for what the airline called an "unacceptable and unnecessary" series of tweets after she was denied the seat she had pre-booked on a Saturday flight.
"If you thought it was about $30, @Delta, why didn't you give this woman $30 and let me stay in my PRE-BOOKED, ASSIGNED seat?" she wrote, sharing a picture of the woman who was placed in her seat.
Delta noted that while there was some confusion with seating assignments during boarding, all passengers complied with a flight attendant's request to move to the seats noted on their respective tickets and the flight departed without incident.
Delta has since responded to Coulter's comments adding that her complaints turned into personal attacks on passengers and employees. But as Coulter tweeted into Sunday night, Deltareleased an account of events from flight 2582 that sounded significantly less dire. Coulter shared an image of the woman who had allegedly taken her seat, calling her a "dachshund-legged woman", and slammed the airline's staff for poor customer service.
@AnnCoulter We're sorry you did not receive the preferred seat you paid for and will refund your $30. Her tirade was remarkable, if only for the shocking detail of her choosing an airline that recently banned a ranting pro-Trump passenger for life.
"Suckiest @Delta moved me from my PRE-BOOKED SEAT & gave it to some woman, not elderly, child, or sick".
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For Coulter, the $30 refund felt like an extra slap in the face.
Previously, when United Airlines drew criticisms for the rough-handling of a passenger and carrying him off the aircraft, Coulter was seemingly unsympathetic. After almost a day, Delta replied and took her to task on Twitter.
Ms. Coulter went on to complain that Delta "spends all this $$$ on lovely aircraft & then hire Nurse Ratchets as flight attendants & gate agents", a reference to Nurse Ratched, the character known to be an overly strict enforcer of the rules in "One Flew Over the Cuckoo's Nest".
Tariq Nasheed compared Coulter's views on liberals and minorities having "victim mentality" versus her own sense of victimhood.
"The airline's social media and customer care teams made several attempts to connect with her to apologize for the seat mix-up", readsDelta's statement, and the airline's Twitter history shows it reached out within an hour of her first complaint.
And at least a few people said they would stop flying Delta because of Coulter's experience.
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