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Global chaos at worldwide airports after computer check-in systems crashes

29 September 2017, 12:42 | Hattie Nash

JORDAN MANSFIELD GETTY IMAGES Gatwick Airport in the UK is one of those affected

Gatwick Airport in the UK is one of those affected

Overseas, the Amadeus malfunction affected British Airways travelers out of Heathrow and Gatwick airports in London, as well as passengers flying out of airports in Frankfurt, Melbourne, Singapore and Paris.

A technical issue is affecting the check-in systems of some airlines at Changi Airport, it said on Thursday (Sep 28).

Quoting Singapore Airlines, the report said that the airline became aware of the global outage of some of its systems at about 5.30pm on Thursday. Although the network problem has been resolved by Amadeus, airports are cautioning customers that the backup may linger as providers try to get back on track. We are working closely with our airlines to help resolve the issue as quickly as possible.

Problems were reported at airports in Asia, Europe and the Americas, demonstrating the breadth of the software's use as well as the integrated nature of modern air travel.

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Amadeus Altea is described as a "complete Passenger Service System that offers full reservation, inventory and departure control capabilities".

Several airlines at Terminals 2, 3 and 4 are affected.

It is said to be used by more than 100 airlines, including British Airways, Lufthansa, Thai Airways and Air France. During the morning, we experienced a network issue that caused disruption to some of our systems.

Airports tried to minimise the error with Heathrow describing it as a "momentary IT glitch" and Gatwick referring to the issue as "intermittent" problems. "The action is ongoing with services gradually being restored". The check-in system of 125 airlines that are down is run by Amadeus Altea.



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