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06 January 2018, 02:45 | Gina Pena
HP's Envy 13
HP is recalling lithium-ion batteries for its notebook computers and mobile workstations after learning they may pose burn and fire hazards.
The machines affected represent 0.1% of HP's computers sold globally between December 2015 and December 2017.
For more information, call HP toll-free at 888-202-4320 from 8 a.m.to 7 p.m. CT Monday through Friday or go online at www.HP.com/go/batteryprogram2018 or www.hp.com and click "Recalls". In each case, the batteries could have been sold as part of the notebooks, or as replacements.
Consumers should visit HP.com to see if their battery is affected. Impacted customers should put their laptops in "Battery Safety Mode" and turn in the batteries for replacement as soon as possible.
HP issued a statement to stay: "The quality and safety of all HP products is our top priority". Numerous batteries, however, are internal to the notebooks and mobile workstations, meaning a technician's services will be necessary to replace them. "HP is proactively notifying customers, and will provide replacement battery services for each verified, eligible battery, at no cost".
If users that do have an affected battery however, HP has advised against removing it manually. There is a small utility you can download which will check if the battery in your laptop is one of the affected power packs.
This mode will discharge the battery and prevent it from being recharged until the battery is replaced.
HP has set up a recall site and released a BIOS update.
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